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SHIPPING POLICY
We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
Processing Time:
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.
Delivery Time:
It usually take 7-12 working days to deliver to US customer.
📦Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can also track your order using your tracking number here.
Customs & Duties:
(In most cases, packages shipped to the US don't require any additional fees.)
All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.
Lost / Stolen package:
- Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
- If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
- If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.
MY ORDER HASN'T ARRIVED:
If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: onpetslife@gmail.com
Local holidays in origin countries that may cause a delay in shipping are not considered business days.
📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at onpetslife@gmail.com or our Contact Us Page.
Have a question?
Features:
1. Built to Last, Designed to Protect:💪
This splash sprinkler pad is designed with high-quality and durable materials that are safe for your pet's skin. Made with non-toxic PVC material, this sprinkler pad is also bite-resistant and scratch-resistant, ensuring it can withstand rough play.
The pad is built to withstand even the most rambunctious dogs, so you can rest easy knowing that it will last for many summers to come.
2. Big Enough for Any Dog to Enjoy:🐶
With its large size, your dog will have plenty of space to run around and enjoy the water. Measuring at up to 67 inches in diameter, this splash sprinkler pad offers a roomy water park experience that can accommodate dogs of all sizes.
Suitable for lawns, gardens, swimming pools, parties, or celebrations, birthday gifts, outdoor beach lawn toys, and summer pool parties.
3. Effortless Fun for You and Your Pup:😎
Setting up this splash sprinkler pad is a breeze - simply connect it to any garden hose and adjust the water pressure to control the spray height. When playtime is over, the pad easily deflates and can be folded into a compact size for convenient storage.
4. Customize the Spray for Your Pup's Needs:💦
One of the best things about this splash sprinkler pad is that you can adjust the water pressure to your liking. Whether your dog prefers a gentle mist or a more powerful spray, you can easily customize the water flow to suit their needs.
5. Lightweight & Portable:💯
This splash sprinkler pad is lightweight and portable, making it perfect for outdoor adventures or trips to the beach. Take it with you wherever you go and give your furry friend a cooling break from the heat.
Specifications:
Material: PVC
Thickness: 0.42mm
Color: Blue
Size: 100cm(39in), 150cm(59in), 170cm(67in), 200cm(79in)
Steps to Use:
1. Put the gasket on the connector
2. Install the water pipe connector
3. Connect water pipe on the mat
4. Attach water pipe to the faucet and fill the water
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.You will receive a refund within 15 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at onpetslife@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at onpetslife@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.