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We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.
It usually take 7-12 working days to deliver to US customer.
📦Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can also track your order using your tracking number here.
Customs & Duties:
(In most cases, packages shipped to the US don't require any additional fees.)
All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.
Lost / Stolen package:
- Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
- If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
- If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.
MY ORDER HASN'T ARRIVED:
If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: email@example.com
Local holidays in origin countries that may cause a delay in shipping are not considered business days.
📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at firstname.lastname@example.org or our Contact Us Page.
Have a question?
1. Dispersed cat attention. Our little cat toy keeps the cat's eyes on the cat's toy, and doesn't damage the furniture, sofa and floor. As long as they are put there, the cat will pat them, fight with them and play with them. Let the cat pass the boring time and enjoy more healthy life of sports and recreation!
2. Bright colors - the cat likes it more, and all kinds of colors are mixed together to let the cat put it down. This cat tube toy can stimulate the cat's chasing nature and make your cat more active.
3. Random bounce and jump - Let the cat judge. Our flexible kitten toy jumps randomly without fixed direction, which makes the cat more likely to do more exercise. Chase and determine which direction the toy will jump to get more energy!
4. Safe and durable - It is made of non-toxic and odorless plush material. Your furry friends can bite it at will because it is very safe and durable.
Color: Pink, blue, yellow, bell
Length: 200cm / 78.7in
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.You will receive a refund within 15 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.