Please allow 24-48 hours for order processing. You will receive an email confirmation with a tracking number as soon as your order leaves our fulfillments center.

Our products are made with care and are often in high demand which results in longer times. Please allow 7-21 days for deliver to the USA.

If you have misspelled or auto-filled your address incorrectly. Notify us immediately via email at onpetslife@gmail.com if the address is wrong. We can correct this within 24 hours.

We ship every item with extra padding. Despite this, our customer report that around 1 in 1000 products arrives damaged due to mail service mistreatment.